Vodacom Fibre

What atrocious service from Vodacom Fibre. We initially got a month to month contract because we knew we only had a 6month rent contract at that house. When we had to move and end this contract suddenly we have to pay some hidden fee because we are ending our "month to month" contract before a year. Fair enough we still need the internet so we app**** for relocation to new address. We confirmed that our neigbours in same complex has vodacom fibre, another ISP confirmed the lines are there and belong to Vodacom. It is now month 2 of us continuing to pay for a service not provided. We still don't have internet and everytime we call someone else pick up and they say the installations is pending we don't have lines yet- again our neighbours in the small estate has Vodacom fibre, another ISP company said the lines are vodacom but apparently everyone we speak to at Vodacom fibre doesn't know the lines are there and belong to them. We even got a statement from our neighbour and still we have no feedback of when our line will be connected. We have contacted them by call centre multiple times, email and even Facebook. Still nothing. Get your affairs in order Vodacom!!