JA
Jade A

1 reviews | Active since Nov 2016

20 Feb 2021, 17:33

Vodacom Fibre

I am disgusted with your pathetic services from your uneducated, untrained 1st line associate staff members.

I would suggest you provide them with proper intense customer service training.

Kindly have management contact me as my complaint is extremely lengthy regarding your associate I spoke to this morning who put the phone down and your putrid service. You line service is so weak, I previously had a 10mg line and recently upgraded to a faster line which is 20mg and this has been the worse ever !!! I have had more problems then anything else and not to mention your billing department ****ing up my billing!!!!

I will blast your name on every social media platform and trust me I will refer absolutely NO ONE to you!!!!!

0
Replies (3)
Vodacom
Vodacom's reply21 Feb 2021, 10:55
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
JA
Jade A's update23 Feb 2021, 08:58
Reviewer Update
It is now days later and you haven't responded or contacted me, I sent an email to your customer service and addressed it to uour CEO up in Midrand Shameel Aziz.
JA
Jade A's update08 Mar 2021, 09:44
Reviewer Update
I WILL NOT call you . I am the customer. I AM NOT A SATISFIED CUSTOMER YOU WILL MAKE SURE YOU GET THE TIME AND MAKE THE EFFORT TO CALL ME!!!!!!!!!!!!!!

CALL ME ON ***