Vodacom fibre

Item: Vodacom
Rating: 1
Author: Celio P

About 3 weeks ago, I put a request for Vodacom to set up fibre at my house. They were very quick to respond and a day later they had the fibre line installed. However the technician had plugged in the wrong router. A week went by and I had spoken to 4 call centre agents and nothing was done. I then relogged a new request for another line to be installed, at this point this was the only way to get someone out to bring me a router which they did. I was told the line needs to be activated, going into 2 weeks the line still hasn't been activated, I have spoken to 3 more consultants, and for some reason they do not know what they are doing, and keep giving me false information. WHAT DOES ONE NEED TO DO TO GET ANY ASSISTANCE HONESTLY.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

07 Apr 2021, 07:24

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply07 Apr 2021, 07:24

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Celio P's updateReviewer Update

07 Apr 2021, 10:35

I received a late call from one of your employees. And again she too was clueless. The line needs to be activated. Why is it so hard to get this done?

Celio P's update07 Apr 2021, 10:35

Reviewer Update

I received a late call from one of your employees. And again she too was clueless. The line needs to be activated. Why is it so hard to get this done?