MH
Melenie H
1 reviews | Active since Feb 2025
05 Feb 2025, 17:20
Vodacom Fibre
Good day, please note that I am complaining about my fibre contract that I have with Vodacom that started on the 17th January 2023 and was supposed to end January 2025 however the fibre is still connected. I called Vodacom on Monday morning and spoke with Noxolo in the Cancellation dept. Also note after our lengthy conversation on Monday I received a new SMS with an extended expiry date which is May 2025 and this is unacceptable. Hence I will appreciate your swift response.
Regards
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Vodacom's replyOfficial
06 Feb 2025, 08:05Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
.
Regards,
Vodacom Consumer Website Team
Vodacom's reply06 Feb 2025, 08:05
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
.
Regards,
Vodacom Consumer Website Team