Vodacom Fibre

Canceled my fibre contract with Vodacom on 31 July 2019 so that a new deal could take place with a new provider as from 1 September 2019. Since the cancellation, I've had the worst possible service form the Vodacom team. Still to this day, 6 September, my b-number haven't been released!! I waited for hours on the so-called "helpline", spoke to numerous consultants who all promised to follow up and did nothing. Sent mails to a Sophia who disappeared from the face of the earth after she claimed that my query was released when it clearly wasn't. She ignored more than 4 emails, blatantly. Consultants escalated the issue and all just wasted my money and time as no one even bothered to do their job. A guy by the name of Fazel first promised to call me back. Never did. After 3 more calls trying to speak to him again, he eventually returned a call and escalated things again - with an attitude. I insisted that he call me back on Monday 2 September to update me on the status. Never heard back from him and its YET another week later. I asked that Megan Booysen, a manager of some sort according to a consultant, call me... just another request that was ignored. This situation is pathetic to such an extent that I am lost for words. Shame on you as a provider. It's disgusting and ridiculous. You have no respect for clients. None what so ever. SIES!