Vodacom Fibre

I would like to raise a serious concern regarding my Vodacom fibre service. We have been without internet since Wednesday. When I initially called on Wednesday, I was informed that there is an outage in my complex. A call was logged, but since then, there has been absolutely no progress or meaningful feedback provided.

What makes this even more frustrating is the complete lack of communication from Vodacom , I am forced to constantly call just to get updates, instead of being proactively informed. It is now month-end, and I have no doubt that Vodacom will proceed with billing as usual, despite the fact that I have been without service for several days. This is unacceptable. I am essentially paying for a service that I am not receiving.

This situation has prevented me from fulfilling my work responsibilities, which has a direct impact on my productivity. Vodacom, is this really how you treat your customers?