UL
Ursula L
1 reviews | Active since Mar 2019
22 Mar 2022, 10:35
Vodacom Fibre
My Fibre has been down since 3rd of March 2022. Vodacom could not care less. All I get out of them is that the Municipality damaged one of their lines and they're working on fixing the cables. This is the same answer I've been getting for the last 20 days. SO Vodacom how long exactly does it take to fix a cable. And when I asked them to keep me posted on what's going on they don't ever phone back. If you're staying in the Hartbee****rt area please don't get Vodacom Fibre, it's the worst service I've ever received.
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Replies (2)
Vodacom's replyOfficial
22 Mar 2022, 11:05 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply22 Mar 2022, 11:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
UL
Ursula L's updateReviewer Update
25 Mar 2022, 12:06So first of all it takes you 3 days to reply. And yes they did advise me of the major break. My question was how long this will take???? Today I'm day 23 without internet, while my whole house works on wifi, stuff like my borehole pump and swimming pool pumps. This is very frustrating and if I don't get an answer soon on how long it will take your team to fix the cable the municipality broke, I will have to cancel my contract as you already had 23 days. And your Manager or Supervisor wasn't shy to tell me that 1st there was a fight who must pay for the repairs, before they started working on the problem and in the meanwhile we as clients must wait while they fight.
Poor service!!!!
Poor service!!!!
UL
Ursula L's update25 Mar 2022, 12:06
Reviewer Update
So first of all it takes you 3 days to reply. And yes they did advise me of the major break. My question was how long this will take???? Today I'm day 23 without internet, while my whole house works on wifi, stuff like my borehole pump and swimming pool pumps. This is very frustrating and if I don't get an answer soon on how long it will take your team to fix the cable the municipality broke, I will have to cancel my contract as you already had 23 days. And your Manager or Supervisor wasn't shy to tell me that 1st there was a fight who must pay for the repairs, before they started working on the problem and in the meanwhile we as clients must wait while they fight.
Poor service!!!!
Poor service!!!!