JN
Javan N
1 reviews | Active since Jun 2024
23 Jan 2026, 10:07
Vodacom Fibre
I have been struggling with Vodacom Fibre for at least 6 months. I pay for a 200MB line yet network runs between 40 and 70 MB. Despite several calls to Vodacom call centre, matter gets temporarily fixed for a few minutes, thereafter reverts to the slower network. IS VODACOM WILLING TO REFUND ME FOR THE DIFFERENCE OF WHAT I PAY VS WHAT I RECEIVE, OR CAN THIS MATTER BE RESOLVED URGENTLY!!!!
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Vodacom's replyOfficial
23 Jan 2026, 11:42Dear Customer,
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Vodacom's reply23 Jan 2026, 11:42
Official
Dear Customer,
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team