Vodacom fibre

From the first day when i have taken out the fibre at home i dont get my speed. Ive taken out the package deal 20mb upload and 20mb download. I dont even get close. Ive semt alot of screenshots regarding our speed. But nothing jas been done. Ive spend alot of airtime still nothing. 1 email after the other. I do get SR codes but 2 or 3 days after receiving it i did received it back again stating that it has been closed and status resolved. Ive tried to cansel it aswell but they dont respond or are just ignoring me. It has beem over a month now and still nothing if i asked again they just saying i must be patient. For how long. Its been over a month. I realy hope that someone herr can assit me to tell me wgat my next steps are. Thanks.