Vodacom Fibre

I have such an awful experience with Vodacom Fibre Centre. In Dec 2020, I app**** for a relocation, and was told my Vodacom services at the old residence would be off on 31 Dec 2020. Had relocated and only have the installation at the new residence on 6 Feb 2020. The installation was unsuccessful and I was advised that a technician will be assigned and we come soon, this did not happen. After countless calls with Vodacom I was given several service request numbers and was told the internet shows it's working by the old residence. (How and why???) On 16 Feb 2020, I phoned and cancelled my services with Vodacom, as no service was been provided and I was being billed for nothing. On 12 March 2020, I had called to find out the status of my cancellation and why I was still being billed for no service and the lady who helped me, told me that there was no cancellation logged. On 13 March 2020, I receive a cancellation letter, stating that I owe Vodacom R6500. After not having service since December 2020. I am completely disgusted by the poor service I have received, after being a loyal customer since 2017. I would not recommend using Vodacom Fibre, it has been a nightmare. :(