YM
Yvonne M
1 reviews | Active since Feb 2019
28 Feb 2019, 16:39
Vodacom fibre 5 days delayed response
5 day response time to resolve an issue and no troubleshooting on the matter. No service request was logged on the 3 occasions I phoned to report the same issue. Is this an acceptable lead time vodacom and do I get any compensation?
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Replies (2)
Vodacom's replyOfficial
28 Feb 2019, 18:11 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply28 Feb 2019, 18:11
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
YM
Yvonne M's updateReviewer Update
28 Feb 2019, 18:53Thank you. Looking forward to a speedy resolution.
YM
Yvonne M's update28 Feb 2019, 18:53
Reviewer Update
Thank you. Looking forward to a speedy resolution.