AP
Adri P

1 reviews | Active since Aug 2019

16 Nov 2022, 08:14

VODACOM FIBRE

A 0 RATING would be a more accurate reflection of my opinion on Vodacom Fibre. I feel terrible for the consultants, since you can only put out flames for so long, At the end of October, we signed up for Vodacom fiber. I requested Vodacom to come and complete the installation, then waited three weeks. We had a functioning connection for about three weeks before it suddenly stopped working one day. I contacted Vodacom fibre, and the consultant asked a few questions questions, registered a ticket and promised to send a technician to solve the issue within 24 hours. Needless to say, today marks day 12 of the process. Every time I called, I got the same response: "We'll find out what's going on, and call you back. THAT NEVER HAPPENED So on November 11th, I made a cancellation over the phone. Guess what, when I called yesterday, November 15th, to inquire as to the status of the cancellation, I was informed that there is no cancellation on my account. I now turn to hellopeter, but honestly I don’t think Vodacom fibre will even look at this rating.

DON’T GO TO VODACOM FIBRE, IT’S A WAIST OF MONEY!!!

0
Replies (1)
Vodacom
Vodacom's reply16 Nov 2022, 09:56
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team