VODACOM FIBRE

Highly Dissapointed with Fibre Services at Vodacom We moved premises mid of February, we notified Vodacom with the change of adress. They did the necessary updates and checked coverage at new adress. Gave me the new installment amount said can take up to 3 to 4 weeks. But they will give me a call. After 4weeks i gave them a call... after several phone calls got through to Shawney. They informed me they are sorry they would need to relog the call and start over as Vumatel is no longer in area.... if i didnt call would anyone told me this??? Highly upset i need to wait another 14days they will mark it as urgent. Never the less im still being billed for my Fibre line and services that i dont have!!! So new call logged, no one returns any of my calls... 3months passed that i need to pay for Services im not getting This is ridiculous, the i send an email today.. Guess what is my feedback so far Sorry mam unfortunately Vumatel is not covered in the area ????? What in the world How can a matter like this costing over R1000 pm not be resolved. There must be an easier way to resolve this.