FN
Fernando N

1 reviews | Active since Aug 2024

18 Oct 2021, 15:38

Vodacom fibre

Monday Wednesday and Saturday vodacom had outrages in our town. From Saturday our internet is down by Sunday evening from 250 ppl down to only 40 down. So they say. They gave me an sr number. Every person im talking to from Saturday tells me something els. From 3 previous experiences from vodacom internet down when you get sr num the technician should phone you an arrange an booking. Monday afternoon no technician phoned yet. One lady says that i have to phone in every now and again to hear if the outrages have been cleared if it is and im still down only then will the technician come. Because of vodacom ppl are losing work and customers and even jobs. Im just waiting for mtn to get their fibre up and running and then ill be switching my 3 cellphones and fibre to mtn. This is the 4th time this year that vodacom fibre disappointing me. The pervious time we where down more than a week. If you can't provide good fibre rather don't do it at all

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Replies (1)
Vodacom
Vodacom's reply18 Oct 2021, 16:12
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team