1 reviews | Active since Mar 2015
Vodacom Fibre
Where do I start? Hell, all these negative reviews regarding Vodacom Fibre!
I should've done my homework first before signing up with vodacom fibre.
Fibre was FINALLY installed on Monday morning at 9am only to come online at 15:32pm the afternoon.
Been online for a few hours and since Tuesday fibre connection is offline ever since.
Phoned fibre support centre numerous times and sent numerous emails to fibre support to log numerous service requests.
It's Friday afternoon and still offline despite numerous support agents promise to send out Octotel technicians. Still nothing.
Weird thing is that Octotel technical vehicles are in the area almost every second day! Well, I guess its time to request how to terminate this pathetic fibre service vodacom renders.
RAM Couriers even delivered a second (duplicate) order to me where I only requested an interim LTE USB ****le, instead Vodacom Fibre send me a whole second fibre package.
Subsequently I had to log a request for collection and cancellation of duplicate order still to be collected.
Meanwhile I'm sitting with "glorified vodacom fibre" still OFFLINE! SAD! Well, what can I say? This is South Africa! What country did I think I'm living in?
Vodacom fibre support centre you are confusing a lot of us (customers) with all those automated emails quoting service request numbers logged!
Dane.
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Same old! Same old reply to all customers!
Blah blah blah, "consultant will get in touch in due course"
We all know fibre technical support is not available over weekends (incl long weekend)
That leaves Tuesday 23rd March 2021 to be seen as soonest date for resolving connection down issue and I'm not holding my breath it will be sorted on Tuesday.
Vodacom dismally failed in resolving problem within their own 48 hours response window period that has come and gone!
So ya? What's new?
Dane.
Same old! Same old reply to all customers!
Blah blah blah, "consultant will get in touch in due course"
We all know fibre technical support is not available over weekends (incl long weekend)
That leaves Tuesday 23rd March 2021 to be seen as soonest date for resolving connection down issue and I'm not holding my breath it will be sorted on Tuesday.
Vodacom dismally failed in resolving problem within their own 48 hours response window period that has come and gone!
So ya? What's new?
Dane.