Hellopeter
Share Your Experience
JS
Jim S

1 reviews | Active since Feb 2020

07 Feb 2022, 13:51

Vodacom Fibre

Utterly disappointed with Vodacom Fibre. I requested an relocation on the 6 of Jan 22. I was told by the sales consultant that my internet will be up an running by the 6 of Feb. Still haven't received any communication from them and still no installation have took place. I am phoning them basically everyday spending hours on the phone without getting any proper feedback or an update on when my installation will take place.

0
Replies (4)
Vodacom
Vodacom's reply07 Feb 2022, 14:06
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
JS
Jim S's update08 Feb 2022, 16:28
Reviewer Update
Still no feedback from Vodacom as promised.
JS
Jim S's update08 Feb 2022, 17:31
Reviewer Update
Note, that I need clarity as I gave Vodacom more than one month notice. I literally request feedback every day for the past couple of days without any success.
JS
Jim S's update10 Feb 2022, 19:26
Reviewer Update
Vodacom still hasn't come back to. After my initial relocation request on the 1st of Jan there still haven't been any progress.