FM
Fredrich M
1 reviews | Active since Dec 2024
07 Jan 2025, 10:01
Vodacom Fibre
This will probably just be another stone thrown in the ocean but here we go.
I arranged for my vodacom fibre installation to be done on the 28th of December 2024, 3 days ahead of us moving to the premises. Today on the 7th of January 2025, 11 days later, it is still not activated! This is completely unacceptable! The technician said 1-24 hours for activation. And your call centre is absolutely useless! Every time I phone they say the are escalating the issue with no resolve.
I am an online language teacher that rely on a trustworthy internet connection. Every day without internet I loose work.
This is completely unacceptable, as we are long past YOUR given time frame of activation!
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Replies (2)
Vodacom's replyOfficial
07 Jan 2025, 10:07Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply07 Jan 2025, 10:07
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
FM
Fredrich M's updateReviewer Update
15 Jan 2025, 20:45Yes I did cancel! Do you blame me??? Do you really expect me wait even longer??? If I had to have another conversation with someone telling me they will escalate it, I swear to God I won't be held accountable for my actions. After 18 days of still no internet provided by you! And YOUR turnaround time for activation is 24-72 hours!!! Vodacom is a joke! Get real! And get better staff that can actually do their jobs! I found an internet provider that actually take their customers serious. I will definitely discourage anyone from supporting you in the future.
FM
Fredrich M's update15 Jan 2025, 20:45
Reviewer Update
Yes I did cancel! Do you blame me??? Do you really expect me wait even longer??? If I had to have another conversation with someone telling me they will escalate it, I swear to God I won't be held accountable for my actions. After 18 days of still no internet provided by you! And YOUR turnaround time for activation is 24-72 hours!!! Vodacom is a joke! Get real! And get better staff that can actually do their jobs! I found an internet provider that actually take their customers serious. I will definitely discourage anyone from supporting you in the future.