NG
Nokuthula G

1 reviews | Active since Oct 2020

04 Dec 2022, 10:36

Vodacom Fibre

During October 2022, I app**** for Vodacom Fibre. I gave them all the relevant information for installation and they told me Vuma fibre is the one available for my area. They delivered the interim LTE solution as I waited for installation which never happened. I called multiple times and was told that the matter is being attended to. Only closer to the end of November was I informed that they can’t install Vuma and Octotel because they aren’t available in my complex. Which was surprising cause they knew I lived in a complex and its name. Today, I have to pay R600 for the LTE that has poor connection and doesn’t even cover my whole apartment.

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Replies (1)
Vodacom
Vodacom's reply04 Dec 2022, 17:40
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team