Vodacom Fibre

Why isn't there an option not to give any stars?!

Well where to begin. We have had Fibre installed more than 5 months ago, so while other fortunate people had their internet access an hour later, we still don't have it registered and linked after 5 months! Well 152 days later. We have logged several complaints, using ***, Facebook messager and even Hello Peter,without any success. Not even a curtisy phone call to follow up on any request, regardless off the fact that every agent did agree that they will inform me on the progress.

So my question is, what service do you render to your clients? Or are we not considered as clients because we don't have huge contracts with you? Or what is the hold up. How can something that is in your daily job description, a very simple activation be so difficult to do? I understand that you won't mind losing yet another client, you will gain space for another. But kindly please inform everyone of how you like to address and assist your clients,so everyone knows that you are not as reliable as you claim to be.