1 reviews | Active since Jan 2022
Vodacom Fibre
A few months ago, vodacom staff were doing house to house visits to get people to sign up on their fibre deals which was still being rolled out in the area.
I've signed up with them
A router was sent to me which gave me a 100GB for free for the month while I'm still waiting for the fibre to be installed
After the first month of the 100GB free, I started to pay a R599 for each month thereafter for the router and data I'm using.
Come the third month of paying, vodacom decided to deactivate the router I'm using without any notice. they canceled it early December. I noticed that I can't access the internet or netflix or something. decided to call them. they told me that they canceled to fibre installation as it was taking to long. THAT'S EARLY DECEMBER.
I decided to let it be
End of December they debit my account again of R599 although they told me that they have canceled on me. I reversed the payment of December and "sommer" end of November also out of being mad now.
they still attempting to debit my account end of each month but no one contacts me to discuss the matter. they even attempting to debit almost R2000 from my account. Haibo Vodacom.
"Dear Quinton
We refer to the complaint forwarded to our office regarding the premium increase for your short term insurance.
Absa Insurance has confirmed that your policy has been reviewed and the premiums have been reduced.
They also advised that you were contacted and was satisfied with the feedback provided.
We extend our unconditional apology for the inconvenience caused as this is not aligned with Absa Bank's service theme of customer-centricity.
Trust you find the above in order and confirm we are closing our file herein."
"Dear Quinton
We refer to the complaint forwarded to our office regarding the premium increase for your short term insurance.
Absa Insurance has confirmed that your policy has been reviewed and the premiums have been reduced.
They also advised that you were contacted and was satisfied with the feedback provided.
We extend our unconditional apology for the inconvenience caused as this is not aligned with Absa Bank's service theme of customer-centricity.
Trust you find the above in order and confirm we are closing our file herein."
