Vodacom Fibre

On the 15th June 2022 my Vodacom Fibre line went down and now for nearly 2 months still trying to get them to sort out my internet. Every time I call them, they tell me they will escalate the issue and revert to me soonest. Nothing like that happens. I spoke to more than 3 different agents and even email them and WhatsApp them too. Nothing happens only the 1 agent would WhatsApp me back and telling me that he will try and escalate my reference. Yesterday I just had enough of there nonsense and demanded that my subscription must be cancelled with immediate effect, but was told that cancellation can only occur within 30 days. So for nearly 2 months I was offline and now I still need to wait another 30 days for my cancellation to go through!!!!! How PATHETIC!!!!!!! I demanded that I also need to be reimbursed for my downtime period from the 15th June 2022 up upon my 30 period for cancellation goes through. Really disappointed in Vodacom………