EP
Estelle P
1 reviews | Active since Mar 2019
17 Dec 2020, 16:38
Vodacom fibre
I have completed and suvmitted relocation request on 28 Oct 2020. Today 17 Dec 2020 I am still without fibre connection. I phone them everyday. Everytime and every agent gives me a different answer. I have had it now. Vodacom blames Octotel and Octotel blames Vodacom. Why ask for a 30 day prereloction period and then you have to wait 2 months. Ridiculous. Terrible. Worst service ever. Will take this further.
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Vodacom's replyOfficial
18 Dec 2020, 06:36Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply18 Dec 2020, 06:36
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team