AB
Andre B
1 reviews | Active since May 2011
30 Mar 2020, 10:56
Vodacom fibre
I received an email saying that the service request have been closed SR***. Someone for vodacom hallo peter rep gave me a call but not technician or technical staff have yet given us answers to why our internet coming into the ONT disappear. If vodacom decided problem solved why not tell us your customer what caused the problem/fault. During the days of no internet not one technical staff came to our office to test or do fault finding.
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Replies (2)
Vodacom's replyOfficial
30 Mar 2020, 16:21Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply30 Mar 2020, 16:21
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
AB
Andre B's updateReviewer Update
06 Apr 2020, 16:11On Saturday 4 April 2020 our internet was down again for at least 8hours. No signal coming into the ONT. If I was a betting man I would bet you top dollar that one of your routing stations in and around Port Elizabeth have a cooling problem. Reason is because every time the temp jump above 27deg the signal coming from the outside disappear. Pleaseeeeeeeeeeee fix
AB
Andre B's update06 Apr 2020, 16:11
Reviewer Update
On Saturday 4 April 2020 our internet was down again for at least 8hours. No signal coming into the ONT. If I was a betting man I would bet you top dollar that one of your routing stations in and around Port Elizabeth have a cooling problem. Reason is because every time the temp jump above 27deg the signal coming from the outside disappear. Pleaseeeeeeeeeeee fix