Vodacom Fibre

Hello,

I am writing to formally lodge a complaint regarding the service provided by Vodacom. In June 2023, upon moving to a new residence, I requested Vodacom to relocate my fibre internet service to the new address. Initially, they assured me it would be done within one to two months. However, upon following up, I was informed that my address was not recognized, and consequently, the service was sent to the wrong location. Despite subsequent efforts to rectify the situation, including engaging with a Vodacom representative, the issue remained unresolved.

Furthermore, Vodacom erroneously cancelled my fibre internet service, compounding the problem. Despite attempts to temporarily resolve the issue through another Vodacom package, the service remained unsatisfactory, prompting us to switch to a different Internet Service Provider (ISP). Despite no longer utilizing Vodacom's services for over a year, I continue to receive bills for services I have not used, further aggravating the situation.

I request that Vodacom rectify this matter promptly by clearing the outstanding debts associated with my account. It is unreasonable for me to be held responsible for internet services I have been unable to utilize due to Vodacom's failure to fulfill their obligations. Moreover, the misinformation provided by your consultant has placed undue strain on myself and my fiancé.

As a Deaf individual, I urge Vodacom to explore more accessible methods of resolving this issue. It is imperative that Vodacom addresses this matter efficiently and without further inconvenience to me. Thank you for your attention to this matter.

Sincerely,

Kari