Vodacom Fibre, 4 months, 1 problem, 0 permanent solution.

So it's the 4th month in a row that Vodacom Fibre is charging me for 75mbps line that I didn't sign up for;

• Month 1 I got told I'm automatically being moved up, I called and asked what other options I have, they told me I can do a 25mbps line. I signed the migration document and sent it through. • Month 2, I get the same notification again, I call and get told that I don't need to worry because the system shows I signed on to the 25mbps line, but they'll send through the same form I signed the previous month, which I then signed again, and got billed correctly. •Month 3, I get my bill, and I'm being billed for the 75mbps line. I called accounts, they credited me the difference and it should have ended there. •Month 4, present, I get billed for the 75mbps line AGAIN, I call and get told a priority ticket is raised since this is an ongoing issue and on record, I was given a 48hr turnaround for feedback only to find out 4 days later that the ticket hasn't even been assigned yet. I'm at my wits end with Vodacom's fibre division, I can't be having the same issue for a quarter of a year and keep getting told to be patient and wait for feedback when none is ever given, and the problem remains active.