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Stephan H

1 reviews | Active since Feb 2018

11 Apr 2023, 20:47

Vodacom Fibre - 3P’s (**** Poor Performance) & you ***** from clients!

Worst of the worst: Vodacom Fibre. It takes me 2 months to be connected after they lie over the phone and I cancel Cell C (who’s fibre is 10x better), then some manager ***** calls me and promise me a 200mbs line from March (at my extra cost) just for the billing to increase in March and NO INCREASE IN LINE speed. 42 emails (fact) and 23 calls (fact) I can’t anymore…I keep sending photo evidence and call to show I don’t even get 50mbs on my 200mbs line, but they give a ****. I can’t cancel as they refuse to stop billing, I can’t call anymore as the person answering is on her/his second day on the job…. When did vodacom become so absolutely, shockingly **** poor? Or has it always been?? And by the way, the take a lot voucher was also a lie! Promised me R500 to say sorry, but only did that to keep me quiet. YOU ARE AS USELESS AND ******* AS OUR POLITICIANS!!!

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Replies (1)
Vodacom
Vodacom's reply12 Apr 2023, 07:25
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team