LR
LEEANN R

1 reviews | Active since Oct 2020

21 Oct 2020, 08:47

VODACOM FIBRE

Vodacom communication with their clients is pathetic. I have taken out a contract with them for WIFI. Received my router last Thursday, SINCE THEN NOTHING HAS HAPPENED!!!!!!!!!!!!!!!!!!!! I HAVE NO WIFI CONNECTION. I HAVE BEEN CALLING IN SINCE I RECEIVED THE ROUTER, BUT TO DATE NO ONE HAS CALLED ME BACK WITH ANY COMMUNICATION!!!!!!!!!!!!!!!!!! I was told that it has now been sent through to the back office to the project manager who will give me call. HE IS STILL CALLING ME BACK?!?!?!?!?!?!? AND ON TOP OF THAT NO ONE IS ALLOWED TO GIVE ME HIS EMAIL OR CONTACT NUMBER !!!!!!!!!!!!!!!!!!!!!!!!!***. ONCE MY CONTRACTS COME TO AN END, I WILL BE MOVING SERVICE PROVIDERS BECAUSE THIS IS BULL!!!!!!!!!!!!!!!!!!!!! yOUR COMMUNICATION WITH CLIENTS IS ABSOLUTLY SHOCKING AND DISGUSTING!!!!!!!!!!!!!!!!

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Replies (1)
Vodacom
Vodacom's reply21 Oct 2020, 09:10
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team