Vodacom Fibre

I had my worst experience with Vodacom Fibre, My router had no internet connection since the Sunday the 6th of December. I have been calling *** and everyday I am told that they are busy working on my request and someone will call me. Its been 8 days of following up everyday and no one has helped me or even called me back. I have 3 service requests numbers because my requests for service are being clossed without resolving the matter. I am really disappointed by the way Vodacom treats their clients.