1 reviews | Active since Sept 2020
Vodacom Fibre
Been with vodacom Fibre for 2 years, without any major Issues. BUT on the 21st of September We expierenced connectivity Issues. I contacted the call centre who informed me that they are working in the area and it will be resolved. On the 22th I contacted them again since we were still without connectivity. The agent did the normal routine, switch of the router reboot ect. Without any luck. A service request was logged. At first I was told the issue will be resolved within 48 hours.
Then this changed in to feedback with in 48 hours. And resolution with in 3 to 5 working days.
During this time I had to make numerous calls to the call center to find out what is happening as I received no feedback. On the 24th I was contacted and Informed that a technician will attend to it at 9 O'clock on the 28th. I had to arrange my morning appointments for the afternoon in order to be at home for this.
20 minutes past nine, still no technician. I contacted the call center, spoke to numerous people who said they will find out. Been cut of 3 times and still no answer. Last person I spoke to was a team leader by the name of Wanela who said that that I should just be patient and wait until 17:00. If still no technician I can just contact them again. When I explained to her that this is the last week of the month and that I actually need to see customers in order to earn a salary, she rep****: That is unfortunate, but I beg off you to not leave your home today. Just wait, maybe the technician will come. I told her that is absurd and requested to speak to her manager. On this she rep**** that she would mail and ask the manager to contact me. But that I cant speak to her right now. Also she cant give me the contact details, such as a contact number or e-mail to contact the customers.
How can a vodacom a Service provider expect of you to deal with this type of call center agents, team leaders and service.
Is this the type of service we have to accept!!!!!!!!!!!!!!!!
Then this changed in to feedback with in 48 hours. And resolution with in 3 to 5 working days.
During this time I had to make numerous calls to the call center to find out what is happening as I received no feedback. On the 24th I was contacted and Informed that a technician will attend to it at 9 O'clock on the 28th. I had to arrange my morning appointments for the afternoon in order to be at home for this.
20 minutes past nine, still no technician. I contacted the call center, spoke to numerous people who said they will find out. Been cut of 3 times and still no answer. Last person I spoke to was a team leader by the name of Wanela who said that that I should just be patient and wait until 17:00. If still no technician I can just contact them again. When I explained to her that this is the last week of the month and that I actually need to see customers in order to earn a salary, she rep****: That is unfortunate, but I beg off you to not leave your home today. Just wait, maybe the technician will come. I told her that is absurd and requested to speak to her manager. On this she rep**** that she would mail and ask the manager to contact me. But that I cant speak to her right now. Also she cant give me the contact details, such as a contact number or e-mail to contact the customers.
How can a vodacom a Service provider expect of you to deal with this type of call center agents, team leaders and service.
Is this the type of service we have to accept!!!!!!!!!!!!!!!!
STILL WAITING FOR SOMEONE TO CONTACT ME REGARDING THE SERVICE
Then this changed in to feedback with in 48 hours. And resolution with in 3 to 5 working days.
During this time I had to make numerous calls to the call center to find out what is happening as I received no feedback. On the 24th I was contacted and Informed that a technician will attend to it at 9 O'clock on the 28th. I had to arrange my morning appointments for the afternoon in order to be at home for this.
20 minutes past nine, still no technician. I contacted the call center, spoke to numerous people who said they will find out. Been cut of 3 times and still no answer. Last person I spoke to was a team leader by the name of Wanela who said that that I should just be patient and wait until 17:00. If still no technician I can just contact them again. When I explained to her that this is the last week of the month and that I actually need to see customers in order to earn a salary, she rep****: That is unfortunate, but I beg off you to not leave your home today. Just wait, maybe the technician will come. I told her that is absurd and requested to speak to her manager. On this she rep**** that she would mail and ask the manager to contact me. But that I cant speak to her right now. Also she cant give me the contact details, such as a contact number or e-mail to contact the customers.
How can a vodacom a Service provider expect of you to deal with this type of call center agents, team leaders and service.
Is this the type of service we have to accept!!!!!!!!!!!!!!!!
STILL WAITING FOR SOMEONE TO CONTACT ME REGARDING THE SERVICE