Vodacom fibre

Moved houses on the 1st of April to another complex and was told transfere takes 30 days ( all good swallowed that pill) 26 of April got my router for the new place from RAM.

Connected the router using their self help video, then called the call centre to activate the router and was given and the famous SR ref number and was told it will take 24-48 Hrs.

Long story short after more 10 calls to the call centre to date I still haven't been activated. I then went directly to vodaworld thinking this whole fiasco is going to be resolved, was told they dont deal with fibre issues however they called them from their phones and the agent helping me kept me on hold for 1 hour.

I left without getting any feedback to this day my fibre is not active as well no one can help me as we speak. I regret ever trusting vodacom with good service