GVdM
Gail Van der Merwe

1 reviews | Active since Aug 2021

17 Nov 2021, 11:12

Vodacom Fibre

Vodacom Fibre - The worst service ever. It is clear that the consultants you speak to are trained to dupe every customer. They escalate your query for 3 weeks without ever getting back to you. They never have manager or supervisor details. Do not except any quality service from Vodacom Fibre. Vodacom collects your monthly premium without fail. However when you do request the service that you pay for, you get **** to on each and every call.

Incompetence of the highest order !!!! They should be reported to the Comsumer Onbudsman and the media at large. All the signed legal documents they give you to signed is to ensure that they can take your money without having to provide you with any service. Vodacom Fibre "services" are all ***** of note

0
Replies (1)
Vodacom
Vodacom's reply17 Nov 2021, 11:18
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team