vodacom fibre

I have been without fiber for 5 days now, despite being a paying customer. I logged a call on Thursday morning, and was informed by a consultant that a technician had been assigned and I just needed to wait for their call. However, since then, I've been given conflicting information by different consultants, and today I'm being told that the technician is only scheduled for tomorrow. There is no record of a technician being assigned earlier in the ticket, which means I was misled every single day.

I rely on fiber for both work and entertainment, yet I've had to purchase data for the past 5 days and airtime to repeatedly call Vodacom for updates. I am now being told I cannot cancel my contract, despite paying for a service that has not been delivered.

If the fiber issue is not resolved today, I request that my contract be canceled and that I be reimbursed for all expenses incurred over the last 5 days, as well as for the payment made for this month’s service.