Vodacom fibre

Item: Vodacom
Rating: 1
Author: Nkosana M

I'm Vodacom fibre customer. My internet connection has been off since yesterday early hours of the morning. I logged more than 3calls with Vodacom for assistance and I'm not getting any help. The worse thing is that I get false information from the call centre consultants. I'm now unable to do my work. My Family is unable to watch TV. My security system is not working. I'm highly disappointed in Vodacom and I'm looking for better service provider.

Helpful (0)

Replies (1)

Vodacom's replyOfficial

31 Dec 2024, 10:34

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply31 Dec 2024, 10:34

Official