Vodacom Fibre

I logged a call on 02 June 2021 as my fibre was down, it is now 15 June 2021 and I still donnot have fibre which I paid for. I have been following upon with the call center everyday and spend at least 1hr on each call. Vodacom fibre is the worst service provider I have ever dealt with. Everyday that I call each and every consultant says they have escalated and someone will call within 24hrs. 2 weeks later I am still waiting for some to call. I have also submitted a request for cancellation and no-one has been in contact to cancel the contract....... SR***