Vodacom fibre

Vodacom Fibre sales is absolutely disappointing. We had fibre for a year now. To get a new installation takes a week to get existing support takes 30 days. We moved and everytime I contact them I get a new reference nr and then we have to wait 30 days to move the fibre to the new address, phone again a week later then its 30 days wait again. To move the fibre takes 30 days to cancel also takes 30 days. I paid my fibre for 2 months without any services.