LZ
Leandre Z

1 reviews | Active since Dec 2018

24 Oct 2019, 10:52

Vodacom Fibre

Pathetic service. Once again they keep debiting the account changing the figures that will be debited then cutting the line and then once again asking for another payment even though bank statements clearly show its been debited and not returned. Then when you ask they reconnect the line whilst investigating they say they caant you need to go re pay the account and once they complete their inveestigation they will credit you meaning you need to have a lack of cash flow so that they can have access to excessive cashflow. Completely ridiculous we have had nothing but trouble since tbe day we signed

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Replies (1)
Vodacom
Vodacom's reply24 Oct 2019, 11:49
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team