Vodacom Fibre

After years of using Vodacom fibre they start abusing having clients bank details. I have had the same debit for almost 2 years with my cell phone contract included and prior to this the fibre contract. Out of nowhere they decided to debit an additional month and note it as 25/10 until 25/10 and charge a full month with the November fibre bill even though October was already paid for the full month. I requested feedback as to the reason this was done none received just an email this is an error and will refund 2-3 working days which has come and gone!! I check the app the next debit is showing as even high and still no refund!! When you try call they will come up with every story under the sun and excuse but the only thing clear is no one knows what they doing. To the point they trying to say there is an outstanding amount from last year October that has been carrying on - I have the invoices received from yourselves still prior to this for this month and following this no such thing exists and the invoices have been the same throughout until last month and each and every one successfully debited.

This is beyond unacceptable and in all honesty theft - if this "amount" existed it has never come up before why would they have said they will refund and where would this mystery amount come from - I have 1 fibre line and has always been 1 line only and 1 cell phone contract expiring early next year clearly I will not be renewing this nor interested in carrying on with fibre which has been on a month to month for some time

I need the money returned to my bank account immediately and the debit going forward corrected and I will obtain alternative fibre and confirm when this may be cancelled as well