DB
Dhinesh B
1 reviews | Active since Feb 2020
01 Oct 2024, 15:37
Vodacom Fibre
Vodacom fibre down again. Called to log on ***. Reall mission to just log a call. Now as usuall will wait few days without connection. Vodacom please try and be a little different this time and fix SR ***. Aslo check your internet speed as my router does not go to the speed capacity that you charge me for.
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Replies (4)0
Replies (4)DB
Dhinesh B's updateReviewer Update
01 Oct 2024, 18:45Called for feedback some 3 hours after call log. Surprise surprise agent sings the same story as all the times before.... Its a frog foot issue.
I have said it many times before Vodacom never excepts liability and blames an entity that we cant contact. If frog foot causes you do much down time in outages...... then cut your ties!!!
I have said it many times before Vodacom never excepts liability and blames an entity that we cant contact. If frog foot causes you do much down time in outages...... then cut your ties!!!
DB
Dhinesh B's update01 Oct 2024, 18:45
Reviewer Update
Called for feedback some 3 hours after call log. Surprise surprise agent sings the same story as all the times before.... Its a frog foot issue.
I have said it many times before Vodacom never excepts liability and blames an entity that we cant contact. If frog foot causes you do much down time in outages...... then cut your ties!!!
I have said it many times before Vodacom never excepts liability and blames an entity that we cant contact. If frog foot causes you do much down time in outages...... then cut your ties!!!
Vodacom's replyOfficial
02 Oct 2024, 08:44Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply02 Oct 2024, 08:44
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
DB
Dhinesh B's updateReviewer Update
02 Oct 2024, 08:47We not far of from a full 24 hours of downtime, can I get this response from the consultant soon. Though I can tell your what the consultant will advise me..... ITS A FROOGFOOT PROBLEM AND THEIR TECHNICIANS ARE WORKING ON IT.
DB
Dhinesh B's update02 Oct 2024, 08:47
Reviewer Update
We not far of from a full 24 hours of downtime, can I get this response from the consultant soon. Though I can tell your what the consultant will advise me..... ITS A FROOGFOOT PROBLEM AND THEIR TECHNICIANS ARE WORKING ON IT.
DB
Dhinesh B's updateReviewer Update
02 Oct 2024, 11:48At 11:30, still no word from the vodacom consultant. Called Vodacom again and equired. Surpringly consultant had answer ready, FROGFOOT problem. No answer as to when this could be fixed. Can Vodacom provide details of Frogfoot so us subscribers can perhaps contant them ourselves. we can perhaps use our MTN or Cell C netwroks to make contact.
DB
Dhinesh B's update02 Oct 2024, 11:48
Reviewer Update
At 11:30, still no word from the vodacom consultant. Called Vodacom again and equired. Surpringly consultant had answer ready, FROGFOOT problem. No answer as to when this could be fixed. Can Vodacom provide details of Frogfoot so us subscribers can perhaps contant them ourselves. we can perhaps use our MTN or Cell C netwroks to make contact.