KR
Katlego R
1 reviews | Active since Oct 2024
02 Jan 2025, 17:28
Vodacom Fibre
Dear Vodacom,
You are failing dismally. What are we paying for if we constantly experience poor signal or No signal at all? Every second day, I have to call about issues with the WiFi network. This is becoming an incredibly stressful and frustrating experience.
To anyone considering Vodacom Fibre, I strongly advise against it.
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Replies (3)
Vodacom's replyOfficial
03 Jan 2025, 08:14 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 Jan 2025, 08:14
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
KR
Katlego R's updateReviewer Update
03 Jan 2025, 08:19Can we have 1 month nje without having to fight with you guys over connectivity? Just one month? I need my fibre to be working by today or else refund me and terminate the damn contract please I’m tired of this:
KR
Katlego R's update03 Jan 2025, 08:19
Reviewer Update
Can we have 1 month nje without having to fight with you guys over connectivity? Just one month? I need my fibre to be working by today or else refund me and terminate the damn contract please I’m tired of this:
KR
Katlego R's updateReviewer Update
03 Jan 2025, 12:11When it’s time for payment, there are no issues on your end. However, when it comes to delivering the service, I have to call and then wait 48 hours just to have my issue resolved. Why am I repeatedly calling about the same issue with no permanent solution provided? I’ve been without internet for two days, and now I have to wait an additional two days for assistance? I’m paying for this service, yet I also have to spend extra money on airtime to call and stay on the line for hours trying to resolve connectivity issues. What am I actually gaining from Vodacom? All I’m doing is losing money. I’m beyond frustrated, and I want this contract terminated. I’m exhausted.
KR
Katlego R's update03 Jan 2025, 12:11
Reviewer Update
When it’s time for payment, there are no issues on your end. However, when it comes to delivering the service, I have to call and then wait 48 hours just to have my issue resolved. Why am I repeatedly calling about the same issue with no permanent solution provided? I’ve been without internet for two days, and now I have to wait an additional two days for assistance? I’m paying for this service, yet I also have to spend extra money on airtime to call and stay on the line for hours trying to resolve connectivity issues. What am I actually gaining from Vodacom? All I’m doing is losing money. I’m beyond frustrated, and I want this contract terminated. I’m exhausted.