Vodacom Fibre

I cancelled my Telkom Fibre to join Vodacom, In November 2022, It took a full month and a lot of calls for them to deliver the package, They finally did but the full package was not there, My contract was for a fibre line Modem and a Playstation 5, To date Nobody at vodacom can tell me whats going on, all they do is type out a service Request and thats it , they cant even tell me the status of the last SR they did, It is sad that a company that advertises its professionalism is so Poor at it, Very disappointed