Vodacom Fibre!!!!!!

Vodacom fibre is ridiculous. My data still hasn't been activated.ive called my sales person Marcel but he wont response to my texts in over a day.finaĺy called him and he is not taking this matter serious. I told him my expectations when i took up this contract.but now all ive beem doing is calling the call centre and each time ive being told that the have sent authorization to support.then why is my router still not connected?ive beem a loyal customer for over 7 years and this is the type of service i receive.i want whoever is reading this mail to arrange for the router to be picked up from my place and send me a cancellation letter.the entire experience has gotten off to a bad start and i think our journey ends here.