Vodacom Fibre.

Item: Vodacom
Rating: 1
Author: Hilda H

We've been forced to sign up to Vodacom Fibre because they have they sole rights our area. How is that legal? It's been an absolute nightmare. I've made appointments with no-one pitching and phoned and phoned. I can't even pick up an internet connection in my lounge which is 10 meters from the modem. It's much worse than Telkom ADSL and we have an uncapped contract Absolute shocking service. I don't know where to turn to get any service from them. I've already changed my cellphone contract with them because I can't stand their lies anymore when I phone and their data *****ing. Whatever you do, stay away from their Fibre.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

06 Jul 2019, 10:38

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team

Vodacom's reply06 Jul 2019, 10:38

Official

Vodacom's replyOfficial

25 Jul 2019, 11:27

Dear Customer

We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused.

We tried calling, however was unable to get hold of you after numerous attempts. Kindly let us know should you still require further assistance, alternatively contact our call centre on 082 135.

We apologize for the inconvenience and the service experienced.

Regards,
Vodacom Consumer Website Team.

Vodacom's reply25 Jul 2019, 11:27

Official