1 reviews | Active since Mar 2019
Vodacom Fibre
Issue reported on 11 March. Now 14 days NO Fibre. Rooters replaced on day 11. Messed up Account configurations. Now I apparently depleted 2 Data Accounts when there was ZERO INTERNET ZERO CONNECTIVITY. (all between 18 and 21 March as per Vodacom notifications) A total of 284418.4MB plus an additional 5GB used?! Did I say I still don't have Internet? 24 March afternoon Vodacom closed the Querie as solved!!
I work from home (they know that) and had to buy Data, Bundles? for a service that I religiously pay? 7 Consultants Hours on the phone to Vodacom Fibre 1 Despatch Consultant 2 Technicians that was here for a fleeting moment AND am AGAIN being passed to another department that will receive the issue on DAY 15. Contact info obviously not available nor can I be copied in correspondence. 3rd work week starting tomorrow.
VODACON
Claudia Olivier
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Please be advised, our attempts to contact you have been unsuccessful as the number provided is constantly engaged. Should you require any additional assistance, kindly contact *** [free from Vodacom numbers].
Regards
Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Please be advised, our attempts to contact you have been unsuccessful as the number provided is constantly engaged. Should you require any additional assistance, kindly contact *** [free from Vodacom numbers].
Regards
Consumer Website Team