1 reviews | Active since Mar 2019
Vodacom Fibre
*** ********** 11
Please be advised that i am extremely disappointed with the service received from Vodacom. So much so that if I do not have a reply to my query within 24 hours then I request Vodacom to remove the Fibre installation at my residence and I will seek Fibre at a reputable company that actually cares for their customers and is able to give feedback. My ONT unit was installed by SADV on 26 February 2019. Since then i have made several phone calls on ********** and each time I am told exactly the same story "I will escalate the matter to Project Management and let them know you are not satisfied". Really, can no one in Vodacom actually tell me the progress of delivering a simple router. I have a few contracts with Vodacom but this service i have received has made up my mind to cancel all my contracts at the end of their terms.
Please can a competent and caring employee who actually would like to help a customer call me on ********** 382and advise me on the progress or inform me of the date Vodacom will be removing the Fibre installation from my premises.
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. A request to have this matter prioritized has been submitted.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. A request to have this matter prioritized has been submitted.
Regards
Vodacom Consumer Website Team