JD
James D
1 reviews | Active since Feb 2019
13 Feb 2019, 18:30
Vodacom Fibre
I app**** for Fibre on January 2, it is now 13 Feb and I still haven't received feedback. When I call vodacom I get put through from one person to another, saying my request is still pending... How pathetic!!! I have 3 contracts with vodacom and have been a vodacom customer for the past 10 years l, paying a lot of money for my contacts monthly and this is the service I get??? Will definitely not be renewing my contacts when they expire! Absolutely pathetic service!
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Replies (2)
Vodacom's replyOfficial
14 Feb 2019, 07:17Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply14 Feb 2019, 07:17
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
14 Feb 2019, 09:05Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Please be advised that our attempts to contact you have been unsuccessful. Should you require any additional assistance, kindly contact the Fibre Team directly on *** [free from Vodacom numbers]. As an alternative, you can reach them via email at ***.
Regards
Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Please be advised that our attempts to contact you have been unsuccessful. Should you require any additional assistance, kindly contact the Fibre Team directly on *** [free from Vodacom numbers]. As an alternative, you can reach them via email at ***.
Regards
Consumer Website Team
Vodacom's reply14 Feb 2019, 09:05
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Please be advised that our attempts to contact you have been unsuccessful. Should you require any additional assistance, kindly contact the Fibre Team directly on *** [free from Vodacom numbers]. As an alternative, you can reach them via email at ***.
Regards
Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Please be advised that our attempts to contact you have been unsuccessful. Should you require any additional assistance, kindly contact the Fibre Team directly on *** [free from Vodacom numbers]. As an alternative, you can reach them via email at ***.
Regards
Consumer Website Team