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Nicolette B
1 reviews | Active since Jan 2019
16 Jan 2019, 15:24
Vodacom Fibre
Vodacom came to Install Fibre at my house....NOW I am waiting 1 WEE****! So far for it just to be ACTIVATED!!!! When I phone all they do is log a call!!! Pathetic Service
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Replies (3)
Vodacom's replyOfficial
16 Jan 2019, 15:28 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply16 Jan 2019, 15:28
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
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Nicolette B's updateReviewer Update
17 Jan 2019, 11:31It is now 11:30 and still I haven't been assisted
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Nicolette B's update17 Jan 2019, 11:31
Reviewer Update
It is now 11:30 and still I haven't been assisted
Vodacom's replyOfficial
25 Jan 2019, 10:05Dear Nicolette,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We tried calling you on numerous attempts and there was no answer. We have noticed that a request was sent to our FTTH Support Team to assist with the configuration of your fibre router. Please let us know should you still require further assistance. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We tried calling you on numerous attempts and there was no answer. We have noticed that a request was sent to our FTTH Support Team to assist with the configuration of your fibre router. Please let us know should you still require further assistance. Regards Consumer Website Team(SA)
Vodacom's reply25 Jan 2019, 10:05
Official
Dear Nicolette,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We tried calling you on numerous attempts and there was no answer. We have noticed that a request was sent to our FTTH Support Team to assist with the configuration of your fibre router. Please let us know should you still require further assistance. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We tried calling you on numerous attempts and there was no answer. We have noticed that a request was sent to our FTTH Support Team to assist with the configuration of your fibre router. Please let us know should you still require further assistance. Regards Consumer Website Team(SA)