JL
Johan L
1 reviews | Active since Oct 2011
02 Jan 2019, 11:52
Vodacom Fibre
Ordered Fibre at Home in August 2018 for service to be delivered on 1 December 2018 on special deal where Vodacom would pay the entire distance of cable from street to house. Frogfoot arrived to install cable and expected me to pay for extra distance. Vodacom conceded that they had to pay the extra distance but despite my numerous calls nothing happened. Eventually tried to cancel the order but no confirmation from Vodacom after a month. Emailed management complaining about lack of service but no response. Responsible Manager (JD) refuse to take my calls. Worse service ever.
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Replies (4)
Vodacom's replyOfficial
02 Jan 2019, 14:26Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply02 Jan 2019, 14:26
Official
Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
02 Jan 2019, 14:26Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply02 Jan 2019, 14:26
Official
Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
JL
Johan L's updateReviewer Update
03 Jan 2019, 09:12Ja, right. You made that promise more times than I care to remember and never kept it. Nice try.
JL
Johan L's update03 Jan 2019, 09:12
Reviewer Update
Ja, right. You made that promise more times than I care to remember and never kept it. Nice try.
Vodacom's replyOfficial
25 Jan 2019, 15:37Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance. Should you require any additional assistance, feel free to contact our Fibre Team ***.
Regards
Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance. Should you require any additional assistance, feel free to contact our Fibre Team ***.
Regards
Consumer Website Team
Vodacom's reply25 Jan 2019, 15:37
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance. Should you require any additional assistance, feel free to contact our Fibre Team ***.
Regards
Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance. Should you require any additional assistance, feel free to contact our Fibre Team ***.
Regards
Consumer Website Team