Hellopeter
Share Your Experience
EM
Elmarie M

1 reviews | Active since Oct 2018

12 Oct 2018, 08:23

Vodacom Fibre

I have tried three times to follow up on my Vodacom Fibre Router installation without any reasonable explanation. Nobody can give me a reason for the delay. Service Request was initiated on 3 October. Do I have to cancel my Service Request and go to a different Service Provider? How long is a reasonable time to wait?

0
Replies (3)
Vodacom
Vodacom's reply14 Oct 2018, 09:30
Official
Dear Customer,

Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards, Vodacom Consumer Website Team
EM
Elmarie M's update15 Oct 2018, 19:32
Reviewer Update
What does "in due course" mean? I am still waiting to be contacted by Vodacom.
EM
Elmarie M's update16 Oct 2018, 19:09
Reviewer Update
Thank you - Installation has been completed.