Vodacom fibre

I have requested vodacom to relocate my fibre and they have just been really not interested in helping. I've called in a few times to follow up just to hear the same response over and over again, 'someone will contact you soon' . They promised it only takes up to 2 weeks and it's been 2 weeks already with not even a call to schedule an appointment. I'm not sure what's the next step, the service from them has been shocking and nobody I spoke with had any sense of urgency to reticify this. In the meanwhile my monthly instalment seems to be more of a donation than a bill payment.