CW
Cheryl W

1 reviews | Active since Nov 2010

06 Jul 2018, 16:52

VODACOM FIBRE

Update on Vodacom fibre. 2 weeks ago fibre was installed in my home. It didn't work, after writing a review here I got another person who came out and failed to connect me again. This person found our fibre had been damaged by them digging outside in the street. Today a third person came out after the maintenance team had fixed the issue, Vodacom HO can't find the router. he loads a new one, they cant find it. After 2,5 hours of pointless back and forwarding, the tech leaves saying that a Vodacom tech has to come out and find the problem. So what now? 2 weeks and nothing has been achieved. Don't do Vodacom fibre people. Another weekend without internet, that makes 3 in a row now.

0
Replies (2)
Vodacom
Vodacom's reply06 Jul 2018, 21:48
Official

Dear Customer

Thank you for making us aware of your complaint.

A consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards

Vodacom Consumer Website Team

CW
Cheryl W's update09 Jul 2018, 11:27
Reviewer Update
Standard reply?????? No contact and half way through the day already?